Dover Saddlery Frequently Asked Questions
Everything you need to know about your equestrian gear, order status, and our commitment to riders.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also view your order status by logging into your account on our website and visiting the 'Order History' section.
What is the 100% Satisfaction Guarantee return policy?
We stand behind every item we sell. If you are not completely satisfied with your purchase, you may return it for an exchange or refund within one year of the purchase date, provided it is in new condition. Custom or personalized items are excluded.
Do you offer professional saddle fitting services?
Yes, many of our retail locations offer professional saddle fitting consultations. We also provide a saddle trial program that allows you to test a saddle's fit for both you and your horse before making a final commitment.
How do I determine the correct size for horse blankets or riding boots?
We provide detailed sizing charts on every product page. For horse blankets, measure from the center of the chest to the center of the tail. For tall boots, we recommend measuring your calf width and height while wearing your usual breeches.
What shipping methods are available for heavy or oversized items?
Standard ground shipping is available for most items. Oversized products such as trunks, jumps, or heavy stable supplies may incur additional freight charges, which will be calculated at checkout.
Can I use a Dover Saddlery gift card online and in-store?
Yes, our gift cards are versatile and can be redeemed on our website, through our catalog via phone, or at any of our retail store locations across the country.